The practice is closed for appointments and non-urgent calls between 12:30 and 13:30. This enables staff to undertake patient-related work e.g. referrals, medication and investigation results, and for clinical staff to undertake home visits.
Extended Hours Scheme (St Levan Surgery ONLY)
We are offering routine appointments under the Extended Hours Scheme every other Saturday from 09:00 – 12:00 and some evenings until 19:00.
All of these routine appointments are pre-booked only. Evening appointments will be telephone only with a GP or Clinical Practitioner.
Please contact the surgery to book one of these appointments for things such as: Diabetes Reviews, Asthma Checks, Coil Fits, Minor Surgery, Cervical Screening.
These extended hours pre-booked appointments are not for acute care. When a patient is unwell and unable to wait for normal opening hours - Please call 111 for this service (Or 999 if required in an emergency).
When We Are Closed
NHS 111 is a national initiative that has been rolled out across the country. It is a three-digit telephone service being introduced to make it easier for patients to access local health services, when they have an urgent need. It replaces NHS Direct which is no longer available in Devon.
NHS 111 is available 24-hours-a-day, 365 days a year. Calls from landlines and mobile phones are free. When patients call 111 they will be assessed, given healthcare advice and directed to the local service that can help them – that could be an out-of-hours doctor, walk-in centre, community nurse, emergency dentist or late opening chemist. If an emergency ambulance is required then this will be arranged automatically.
The new NHS 111 service aims to improve public access to healthcare services and drive improvements in the way the NHS delivers care. NHS 111 can help us to make sure that people get their urgent care needs met in the right place at the right time. NHS 111 has the potential to influence patient’s behaviour by offering excellent advice and information about the options open to them.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
Your needs will be assessed and you will be given advice about whether you need:
Treat yourself at home
Go to a Primary Care Centre
If you need face to face medical attention you may be asked to attend a Primary Care Centre.
Click here to access NHS 111 online or call 111 to speak to a staff member.