Patient Participation Group

We actively listen to patient feedback and use it to learn, make improvements, and shape the way our services are delivered. Your views matter. We want to hear from YOU.

Any patient registered with our surgery, is invited to join and contribute to this group. This is an opportunity for you to be involved in decisions about the range and quality of our services.

We will share, respond and act on patients’ views, and communicate the findings and our plans to patients.

Please see the below Q&A for more information about what the PPG is and what it does.

If you have any concerns about the Practice, its services or processes, please contact Liz Brimacombe, our Managing Partner.

Q&A

What is a Patient Participation Group (PPG)?

Patients and staff at the Practice to work together to share ideas to help improve the quality, safety and accessibility of services.

The PPG supports the practice in listening to patients, responding to feedback, and making improvements that reflect the needs of the local community.

What does a PPG do?

The PPG plays an important role in continuous improvement and patient-centred care.

Give feedback on services – make suggestions and put forward proposals. Sharing your experience helps the Practice improve things like appointment systems, communication or accessibility
Support health awareness – Organising or promoting campaigns
Act as a communication bridge – Help the Practice explain decisions to patients and vice versa
Advise on patient needs – Highlighting what different groups of people need from the Surgery
Help shape changes – help the Practice decide on things like overall service priorities, opening times and digital services

What the PPG is not for

It’s important to understand the limits…

Not for personal medical complaints – Individual issues should go through the surgery’s formal complaints process

Not a place to discuss individual cases – Confidential patient matters are not discussed

Not a lobbying or protest group – While it can raise concerns, it’s meant to be constructive and collaborative

Not a substitute for medical care – It doesn’t give diagnoses, treatment advice, or clinical opinions

How much time does it take?

Our group is a combination of face-to-face and virtual. We hold drop-in meetings, but we also know many people are busy so if you’d like to be involved and would prefer not to attend meetings, why not be a virtual member? You can give feedback via email instead. You can be as involved as you like.

The practice is committed to making involvement accessible and flexible.

Who can join the PPG?

Any patient registered at the Surgery can join. We aim for the PPG to reflect the diverse population of our practice, including people of different ages, backgrounds, abilities, and health needs. You don’t need any medical knowledge – just an interest in helping your GP surgery improve.

Our lead, and your contact in the practice is Liz Brimacombe, the Managing Partner. Depending on the topic of discussion, other staff and GPs may be involved.

How to get involved

Email: adelaidest.surgery@nhs.net and stlevan.surgery@nhs.net – *Please note, these email addresses are only for the PPG and ordering of prescriptions, they are not for other patient-related queries or requests.
In writing: You can write to Liz Brimacombe at the practice address
In person: You can leave your contact details at Reception and these will be passed to Clive, the chair of the PPG for Adelaide and St Levan Surgeries
Contact Clive, our PPG chair – geezerbigissue@gmail.com
Online: You can join our Patient Participation Group by completing the form below